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CA warns Airtel and Telkom over poor quality of services
Airtel Kenya CEO Prasanta Das Sarma (left), his counterparts from M-Pesa Africa Sitoyo Lopokoiyit, and Telkom Kenya’s Mugo Kibati during the launch of merchant interoperability in Nairobi on April 8, 2022.
Photo credit: Diana Ngila | Nation Media Group
The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the Quality of Service (QoS) standards offered to consumers on their mobile telepho-ny networks.
In its just-released QoS report for the year ended June 2023, the industry regulator indicates that only market leader Safaricom sur-passed the 80 per cent performance threshold, after it posted a 90 per cent score of the set Key Performance Indicators (KPIs).
