Telkom remains in regulator’s red zone over poor services
A subscriber holds a 4G Telkom SIM card in Nyeri town on September 1, 2020. Telkom Kenya remains in the regulator’s watch list over poor quality services.
Telkom Kenya has remained as the sole mobile network operator in the regulator’s watch list over poor quality services after Airtel Kenya enhanced its performance to attain the required threshold, a new report shows.
The Communications Authority of Kenya’s Quality of Service report for the year ended June 2024 shows that Airtel Kenya improved its mark to hit 83.3 percent from 79 percent attained in the previous year, surpassing the 80 percent threshold score of set Key Performance Indicators (KPIs).
