Nairobi County Governor Johnson Sakaja addresses the gathering during the official launch of the Nairobi City County Government Customer Service Center and handover of the City Hall Annex renovation project on December 14, 2023.
Residents arriving at the building to access services will be required to have a pass to gain access, with staff also required to wear their lanyards for easy identification.
This would centralise all county services, rather than the traditional model of the county providing services in silos.
The Nairobi City County government has unveiled a Sh100 million refurbished City Hall annex with a customer service centre to improve service delivery to residents.
The renovated building, according to Nairobi Governor Johnson Sakaja, will serve as an access point for all services provided by the county government.
