ASK HR: I’m doing a good job, why didn’t I get a salary increment?

My immediate boss was assigned another bigger role a year ago, three months later he got a salary increment. I assumed his role, in addition to carrying my duties. After three months, my role was assigned to a new person while the role I was acting on was downgraded. We are now two assistants. After six months, my new colleague has received a pay increase. This has affected my morale. When I spoke to my boss, he said he would look into it since I was doing a great job. I have over five years’ experience in the company and feel my welfare has been ignored. Apart from quality work, what else can an employee do to be recognised for salary increment? I am doing more than what is indicated in my Job Description.

There are processes that are crucial in any organisation to provide transparency on how decisions are made, besides minimising unfair practices. I am not privy to the size of your company, but I do know smaller organisations tend to shelve some of these practices, creating room for subjectivity and unprofessionalism.