A seven-month Nation investigation reveals the rot in the people-facing sectors of public service, the humiliation with which Kenyans are treated every day, the putrid fumes of graft that waft into the high ceilings of public offices, and the deliberate creation of chaos by a criminal enterprise that has been allowed to milk, pilfer and dehumanise desperate Kenyans.
Every morning thousands of Kenyans troop to government offices in search of services, and every afternoon they go back to their homes dejected, frustrated, and angry.
Seeking government services should, in a properly functioning system, be a smooth and dignified affair, where public servants actually serve the public. But a seven-month Nation investigation has revealed the rot in the people-facing sectors of public service, the humiliation and dishonour with which Kenyans are treated every day, and the systemic decay that threatens to grind government services to a halt.
