A video circulating on social media shows the passenger engaging in a verbal exchange with a KQ agent at the airport’s transfer desk.
Kenya Airways (KQ) has defended its staff following a viral video capturing a heated altercation between an airline agent and a passenger at Nairobi’s Jomo Kenyatta International Airport (JKIA).
According to the airline, the passenger was travelling from Lagos, Nigeria, to Europe, with a connection through Nairobi. However, upon arrival in Kenya for her connecting flight to Paris, “it was discovered that she did not have a Schengen Visa, which is a requirement for her to enter any European Union country.”
