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Lessons from my coach: The customer will either make or break your business

Business trends

When you are doing business, small, large, complex or simple, you must understand what trend is driving what the client will prefer tomorrow.

Photo credit: Shutterstock

Over the course of this year, I have been privy to three  job losses resulting from economic changes in markets served by Kenya based companies. One was a US service company supplying technical services, the other was a local business whose primary target is local consumers.

Whether you are the business owner or an employee in that business, you owe it to yourself to understand the fundamentals driving the world economics on the go. No one will share this with you on the 9pm news, but retrenchments and cases of businesses going under will be reported.