Cargo delays hit Mombasa port ahead of customs system maintenance
Shipping containers at the Port of Mombasa.
Traders at the port of Mombasa are already experiencing delays even before the scheduled 36-hour Integrated Customs Management System (ICMS) system maintenance, which is set to begin on Saturday evening.
Cargo owners are experiencing downtime in the system as truckers complain of delays in the clearance of cargo at the port, as the Kenya Revenue Authority (KRA) prioritises perishable and time-bound goods.
The iCMS, which is a digital platform supporting key customs functions, its shutdown will stop any transactions as traders will be unable to file customs entries, make duty payments, or release goods from ports and bonded warehouses.
ICMS supports key customs functions, including import and export declarations, cargo tracking and clearance, processing customs duties and taxes, submission of manifests and documentation and managing bank guarantees and compliance processes.
Transporters since Friday said they have not been served, spending nights at the gates, causing traffic even before the scheduled shutdown of the system, which will run from Saturday, April 4, 2026, at 6pm to Monday, April 6, 2026, at 6 am.
“I have been here since Friday, 4pm, waiting to be served and pick up cargo but am told my order has not been processed. This will cause more hiccups, considering the port is having inconveniences as a result of the delay in ship turnaround time due to the ongoing conflict between Israel and the US and Iran,” said Abedi Mohammed, a truck driver.
KRA has confirmed to have prioritized perishable goods and time-sensitive consignments in advance to minimize operational disruptions and losses and urged portal users to adopt Pre-lodge documentation and submit urgent declarations, complete payments, and clear cargo before the scheduled downtime.
“KRA regrets any inconvenience caused and appreciates the cooperation of all stakeholders as we continue to improve service delivery,” said KRA in a statement.
This is the second time in two months that the system has been shut down. In February, the maintenance affected various users of the iCMS platform, including importers, exporters, clearing and forwarding agents, shipping lines, and some government agencies, which lasted for more than 72 hours compared to the 36-hour expected time.
Disruption at the port of Mombasa and all cargo entry points at the borders and airports and stakeholders have warned the shutdown with the current port congestion, system upgrade will complicate the situation further.
Industry experts warn that the disruption could lead to short-term losses for businesses, including increased demurrage charges and delays in delivery schedules. It could also momentarily affect government revenue collection, as customs declarations and payments will be halted.
The authority said the scheduled maintenance is expected to improve system performance and speed, enhance stability and reliability and strengthen system security.
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