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National Treasury
Caption for the landscape image:

Treasury must explain ‘errors’

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The National Treasury Building in Nairobi. 

Photo credit: Pool

Imagine waking up, opening your banking app, and seeing that the Sh15,000 you sent your spouse for groceries has somehow morphed into a Sh80,000 withdrawal. You rub your eyes. You check again. Then you notice the Sh100,000 school fees wire you authorised is reflecting as Sh200,000.

In that moment, you wouldn’t calmly call the bank to ask about a “clerical error”. You would be at the nearest branch with a lawyer and a police officer, demanding to know who is raiding your life savings. You wouldn’t accept a shrug and an “oops” from the teller.